FileBird
FileBird
FileBird
  • Getting Started
    • System Requirements
    • How to Install
    • License
      • Activate license
      • Move license
      • Local/Staging sites
    • Migrate to FileBird
    • How to Update
      • Manually Update
      • Auto Update
  • Free & Pro
    • Premium License
  • Features
    • Interface
      • Sidebar
      • View file location
      • Folder tree themes
      • Folder color
      • Breadcrumb
      • File count
    • Left Section of the Library
      • Divider Icon
      • File and Folder Sorting
      • Bulk Select Folders
      • Folders Searching
      • Drag and Drop Function
      • Right Click Function
      • How to Upload Folders and Files
      • How to Download Folders and Files
      • Set default startup folder
    • Right Section of the Library
      • Showing Specific File Type
      • Bulk Select Option
      • Search Field
    • Custom Post Types
    • Insert Files into Posts
    • Insert Files into Pages
    • Gutenberg Image Gallery
    • User-Based Folders
    • Sort Files by Size
    • Sort Files by Created Date
  • Settings
    • Import/Export
      • Media Folders
      • Post Types Folders
      • Backup
    • Reset to Default
    • Update Database
    • Uninstall and Delete
  • Addons
    • FileBird Document Library
      • Settings
        • Single type
        • Hierarchical type
      • Shortcode
        • Embed in Elementor
      • Show File Count in Nested Folders
      • Thumbnails
      • Translation
      • Free vs Pro
      • Changelog
    • FileBird Document Library for Members
    • FileBird Cloud
      • Dropbox integration
      • Google Drive integration
      • Google Photos
      • Changelog
  • Integrations
    • WPML
    • Polylang
    • JetEngine
    • Compatibility
      • Flatsome UX Builder
    • Developer zone
      • APIs
      • Functions
      • Filters
  • OTHER LINKS
    • FAQs
    • Known Issues
      • Created folders no longer visible
    • Troubleshooting
    • Support
    • Changelog
Powered by GitBook
On this page
  • Important
  • Live Chat on our site
  • Live Chat on Facebook
  • Submit a Ticket
  • Send us an Email

Was this helpful?

  1. OTHER LINKS

Support

PreviousTroubleshootingNextChangelog

Last updated 2 years ago

Was this helpful?

Important

In order to provide you with a better support experience, please make sure that:

  • You have checked our knowledge base which has extensive and that can answer most questions.

  • You have updated the plugin to the latest version, .

  • Try deactivating all plugins but leave only FileBird - if the issue is solved then it means the problem is from an external plugin, then you can activate them one by one to detect the exact one causing the issue and check it with their support.

You have checked them all but still cannot find a solution? Then, please use any of the following means to contact us:

This is the best way to chat with us for urgent support and to ask pre-sale questions.

We are active here too.

If you face technical issues, submit a private ticket with your login details and we'd be glad to help quickly.

If email is your favorite mean, just drop us a line at: support@ninjateam.org

FAQs
Tutorials
learn how to do that here
Live Chat on our site
Live Chat on Facebook
Submit a Ticket
Send us an Email