> For the complete documentation index, see [llms.txt](https://ninjateam.gitbook.io/filebird/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ninjateam.gitbook.io/filebird/other-links/troubleshooting.md).

# Troubleshooting

### 1. **Cannot Create a New Folder**

If your website is hosted with **Godaddy or Siteground**, these hosting platforms have a Sucuri firewall in place at the cpanel level, which can false-positively block some FileBird requests.

<figure><img src="https://3041978267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyIWF9CNHLQhdztdjt8Uo%2Fuploads%2FvzAQcOE643uxHSXqdHvq%2FFileBird%20folders%20loading.jpg?alt=media&amp;token=fc23668b-d851-4f50-8295-6cfd8bf0ae21" alt=""><figcaption></figcaption></figure>

**Solution:** You need to contact your hosting support and ask them to Whitelist your computer IP (Give them your IP address) in the Sucuri settings;[ https://docs.sucuri.net/website-firewall/whitelist-and-blacklist/whitelist-an-ip-address/](https://docs.sucuri.net/website-firewall/whitelist-and-blacklist/whitelist-an-ip-address/)

**Check your IP address:** You can check your IP address by visiting this website; <https://www.whatismyip.com/>

### 2. **I Need the FileBird Information in my Database**

There are many reasons why you may need this information, one example reason could be that you want to migrate FileBird's component to a new site using the database table migration.

**Solution:** FileBird databases are stored in these two tables:

* \_fbv
* \_fbv\_attachment\_folder

### 3. My **Folders are Disappearing and I use LiteSpeed Cache Plugin**

Go to the Litespeed cache settings and turn OFF the Cache REST API option as shown in the screenshot below:

<figure><img src="https://3041978267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyIWF9CNHLQhdztdjt8Uo%2Fuploads%2FLEFdA8q7kKZrGZMjXItG%2Flitespeed%20.png?alt=media&amp;token=cadbf134-5d2c-4e19-8d72-43f6aedf7db3" alt=""><figcaption><p>LiteSpeed cache setting</p></figcaption></figure>

### 4. **Uploading a new media to the category folders, everything is defaulting to the uncategorized folder when using Lightbox plugin**.

Please make sure you have already unchecked the option in Lightbox setting as below:

<figure><img src="https://3041978267-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyIWF9CNHLQhdztdjt8Uo%2Fuploads%2F1TKs3E21ZfupQjch0ePI%2FLightbox%20plugin.png?alt=media&amp;token=2541fae8-b28c-4f82-93eb-86abb4b21947" alt=""><figcaption><p>Lightbox plugin setting</p></figcaption></figure>