Created folders no longer visible

Your folder organization has disappeared? Here's how to troubleshoot.

After some tweaks or recent updates, it seems all of the folders that you set up have been deleted? Here are some of the possible steps to detecting the causes and fixing the issues if any:

Check the WordPress media library

First and foremost, you are supposed to look at the WordPress dashboard > Media > Library because FileBird helps create virtual folders, not physical folders. Therefore, any folder created by FileBird cannot show up in the website's file directory when checked via FTP. They should appear only in the WordPress media library.

Make sure that nobody cleared the site's data

Also, one of the reasons we have detected is due to someone clicking on Clear all data in FileBird settings > Danger Zone, the folder system can be completely deleted.

Check the FileBird settings of user-based folder

Go to FileBird menu > Settings, and look at this option: Each user has his own folders?

If you have recently switched this option on and off, this may change your view of the folder tree.

Here's how it works:

  • If "Each user has his own folders" is ON, a user can only see the personal folders that were created by him/herself.

  • If "Each user has his own folders" is OFF, any users can see the folders that were created by everyone.

Therefore, once you change the user-based modes, your view of the folder tree will be altered.

Check if your hosting blocks FileBird requests

If you host your website with GoDaddy, SiteGround, or use the Sucuri Security plugin, there might be conflicts between Sucuri’s firewall and the FileBird plugin.

In this case, you should have your IP addresses whitelisted. You can contact your hosting support or follow this guide to whitelist IPs in Sucuri Firewall.

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