Troubleshooting

1. Cannot Create a New Folder

If your website is hosted with Godaddy or Siteground, these hosting platforms have a Sucuri firewall in place at the cpanel level, which can false-positively block some FileBird requests.

Solution: You need to contact your hosting support and ask them to Whitelist your computer IP (Give them your IP address) in the Sucuri settings; https://docs.sucuri.net/website-firewall/whitelist-and-blacklist/whitelist-an-ip-address/

Check your IP address: You can check your IP address by visiting this website; https://www.whatismyip.com/

2. I Need the FileBird Information in my Database

There are many reasons why you may need this information, one example reason could be that you want to migrate FileBird's component to a new site using the database table migration.

Solution: FileBird databases are stored in these two tables:

• _fbv

• _fbv_attachment_folder

3. My Folders are Disappearing and I use LiteSpeed Cache Plugin

Go to the Litespeed cache settings and turn OFF the Cache REST API option as shown in the screenshot below:

LiteSpeed cache setting

4. Uploading a new media to the category folders, everything is defaulting to the uncategorized folder when using Lightbox plugin.

Please make sure you have already unchecked the option in Lightbox setting as below:

Lightbox plugin setting