FileBird
FileBird
FileBird
  • Getting Started
    • System Requirements
    • How to Install
    • License
      • Activate license
      • Move license
      • Local/Staging sites
    • Migrate to FileBird
    • How to Update
      • Manually Update
      • Auto Update
  • Free & Pro
    • Premium License
  • Features
    • Interface
      • Sidebar
      • View file location
      • Folder tree themes
      • Folder color
      • Breadcrumb
      • File count
    • Left Section of the Library
      • Divider Icon
      • File and Folder Sorting
      • Bulk Select Folders
      • Folders Searching
      • Drag and Drop Function
      • Right Click Function
      • How to Upload Folders and Files
      • How to Download Folders and Files
      • Set default startup folder
    • Right Section of the Library
      • Showing Specific File Type
      • Bulk Select Option
      • Search Field
    • Custom Post Types
    • Insert Files into Posts
    • Insert Files into Pages
    • Gutenberg Image Gallery
    • User-Based Folders
    • Sort Files by Size
    • Sort Files by Created Date
  • Settings
    • Import/Export
      • Media Folders
      • Post Types Folders
      • Backup
    • Reset to Default
    • Update Database
    • Uninstall and Delete
  • Addons
    • FileBird Document Library
      • Settings
        • Single type
        • Hierarchical type
      • Shortcode
        • Embed in Elementor
      • Show File Count in Nested Folders
      • Thumbnails
      • Translation
      • Free vs Pro
      • Changelog
    • FileBird Document Library for Members
    • FileBird Cloud
      • Dropbox integration
      • Google Drive integration
      • Google Photos
      • Changelog
  • Integrations
    • WPML
    • Polylang
    • JetEngine
    • Compatibility
      • Flatsome UX Builder
    • Developer zone
      • APIs
      • Functions
      • Filters
  • OTHER LINKS
    • FAQs
    • Known Issues
      • Created folders no longer visible
    • Troubleshooting
    • Support
    • Changelog
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  1. OTHER LINKS
  2. Known Issues

Created folders no longer visible

Your folder organization has disappeared? Here's how to troubleshoot.

PreviousKnown IssuesNextTroubleshooting

Last updated 1 year ago

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After some tweaks or recent updates, it seems all of the folders that you set up have been deleted? Here are some of the possible steps to detecting the causes and fixing the issues if any:

Check the WordPress media library

First and foremost, you are supposed to look at the WordPress dashboard > Media > Library because FileBird helps create virtual folders, not physical folders. Therefore, any folder created by FileBird cannot show up in the website's file directory when checked via FTP. They should appear only in the WordPress media library.

Make sure that nobody cleared the site's data

Also, one of the reasons we have detected is due to someone clicking on Clear all data in FileBird settings > Danger Zone, the folder system can be completely deleted.

Check the FileBird settings of user-based folder

Go to FileBird menu > Settings, and look at this option: Each user has his own folders?

If you have recently switched this option on and off, this may change your view of the folder tree.

Here's how it works:

  • If "Each user has his own folders" is ON, a user can only see the personal folders that were created by him/herself.

  • If "Each user has his own folders" is OFF, any users can see the folders that were created by everyone.

Therefore, once you change the user-based modes, your view of the folder tree will be altered.

Check if your hosting blocks FileBird requests

If you host your website with GoDaddy, SiteGround, or use the Sucuri Security plugin, there might be conflicts between Sucuri’s firewall and the FileBird plugin.

In this case, you should have your IP addresses whitelisted. You can contact your hosting support or follow this guide to .

whitelist IPs in Sucuri Firewall